How to unblacklist your phone | Cellphones Online

How to unblacklist your phone

If you phone has been blacklisted and you want to unblock it, you can do so by:

  • Dialling 135 and speak to an agent or
  • eMail customercare@mtn.com with your request.

The following documents are required to unblacklist your phone or device:

  • Certified copies of the account holder’s ID
  • Proof of purchase

An affidavit from the South African Police Service, which must include:

  • The phone number of the device
  • The IMEI number of the device
  • The ITC reference number
  • The reason for unblocking
  • Contract customers must also provide a signed copy of their contract.